After Sales Service

How many times have you been exasperated by poor after sales service? Again the answer is to check out the experiences of others before buying. Look at the testimonials on the distributors / manufacturers website (however they will only post positive reviews) and use a search engine like Google to investigate the experiences of other customers. Our Google searches produced numerous examples of customer dissatisfaction.

A reviewer on Epinions of the Mosquito Magnet® Liberty titles his review “Buy this Product only if you have patience with tech support” Source. Another reviewer of the Liberty says “now that it is broken they want [$]395 to fix it. They will coddle you along until the warranty expires saying that you have the wrong type of mosquito or some rubbish. Do not buy these units” Source.

Perhaps in response to the amount of negative reviews, in 2009 Mosquito Magnet® announced an improved customer service program to support its new line of mosquito traps. We'll keep a close eye and report any new feedback.

However, not all reviews are bad, and we found examples of customers being fulsome in their praise. One reviewer on Amazon.com notes “This is the best warranty service we have ever received and we have recommended Mega-Catch™ to several of our friends who have bought Ultra traps.” Source.

Another reviewer on Buzzillions.com reports:

" Bought a SkeeterVac and I'm very happy with it. I live in Wy. surrounded by farm lands and irrigation canals and before I bought this unit I was unable to go outside in the morning or evening. It hasn't totally eliminated the mosquito problem but has made it so I can use my deck again. I had a problem with the motor restarting when I changed the propane bottle and the company was VERY helpful. Good product and good company."

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Did you know?
Mosquitoes are carriers of heartworm, the most common killer of family pets.